From initial consultation to ongoing care - here's what to expect
Getting started with Serena Health is straightforward. Our clinician-supervised telehealth model eliminates waiting rooms and pharmacy lines, bringing personalized care directly to you. Most patients receive their medication within 5-7 days of completing intake.
Our secure online questionnaire collects the information our clinicians need to evaluate your candidacy for treatment.
Our licensed clinicians carefully review your health information to ensure treatment is safe and appropriate for you.
24-48 hours
Most reviews completed within 24 hours
Once your clinician approves your treatment, we process your payment and send your prescription to our partner pharmacy.
Important: This is when you're charged - not before. If you're not approved, you pay nothing.
Your prescription is prepared by our FDA-registered compounding pharmacy partner, committed to quality and safety.
Your medication arrives at your door in discreet, climate-controlled packaging with everything you need to begin treatment.
2-3 business days
Free shipping on all orders
Your treatment journey doesn't end at delivery. We're here for you every step of the way.
Never run out of medication. Set up automatic refills and we'll handle the rest.
Questions about your treatment? Our support team is available to help via email or phone.
Schedule check-ins with our medical team to discuss your progress and optimize your treatment.
Your clinician can adjust your dosing based on your response and goals.
Most patients receive their medication within 5-7 days of completing intake. The intake form takes about 5 minutes, clinician review is typically 24-48 hours, and shipping is 2-3 business days.
You are only charged after your clinician approves your treatment. We collect payment information during intake for convenience, but no charge is made until approval. If you're not approved, you pay nothing.
If our clinicians determine that treatment isn't appropriate for you, we'll provide a full explanation of why. You won't be charged anything, and your payment information will not be used.
Yes. If our medical team has questions about your intake, they'll reach out directly. You can also request a consultation before starting treatment by contacting our support team.
We offer convenient auto-refill options. Your prescription will be automatically renewed and shipped before you run out. You can adjust, pause, or cancel at any time through your patient portal or by contacting support.
Take the first step toward better health. Our medical team is ready to help.
Start Your IntakeTakes about 5 minutes. No obligation until approved.