Terms of Service

Acceptance of Terms

By accessing or using Serena Health's website, services, or products, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

These Terms constitute a legally binding agreement between you ("Patient," "you," or "your") and Serena Health ("Company," "we," "us," or "our"). Please read them carefully before using our services.

Effective Date: These Terms are effective as of March 1, 2026.

Prescriber-Patient Relationship

By using our services, you establish a prescriber-patient relationship with our licensed healthcare providers. This relationship:

• Is limited to the specific services we offer
• Does not replace your primary care clinician
• Requires you to provide accurate and complete health information
• May be terminated by either party at any time

Our providers exercise independent medical judgment. Approval for treatment is not guaranteed and depends on medical evaluation of your individual health profile.

Limitations of Telehealth

Telehealth services have inherent limitations compared to in-person care:

• Providers cannot perform physical examinations
• Diagnosis may be limited without in-person assessment
• Some conditions cannot be adequately evaluated via telehealth
• Technical issues may interrupt or delay communication
• Emergency situations require in-person care

By using our services, you acknowledge these limitations and agree that telehealth is appropriate for your needs.

Prescription Policies

If prescribed medication through our services:

• Prescriptions are valid only for the patient to whom they are issued
• You must use medications only as directed by your provider
• You must not share, sell, or distribute medications to others
• You must report any adverse reactions or side effects promptly
• You must follow up as recommended by your provider
• You must store medications properly according to instructions

Sharing or selling prescription medications is illegal and may result in criminal prosecution. We may report suspected diversion to appropriate authorities.

Eligibility Requirements

To use our services, you must:

• Be at least 18 years of age
• Be a legal resident of a U.S. state where we are licensed
• Have a valid email address
• Have a valid payment method
• Be capable of providing informed consent

We reserve the right to refuse service to anyone and may require additional verification of identity or residency.

Payment Terms

By placing an order, you agree to pay the stated prices. Key payment terms:

• Timing: Payment is charged only after clinician approval of treatment
• Subscriptions: Monthly subscriptions are billed automatically until cancelled
• Price Changes: Prices may change with reasonable notice before your next billing cycle
• Taxes: You are responsible for any applicable taxes
• Declined Payments: Failed payments may result in service interruption

We accept Visa, Mastercard, American Express, and Discover. All transactions are processed securely.

Cancellation and Refunds

You may cancel your subscription at any time by contacting support. Cancellation stops future billing but does not affect orders already processed.

For our complete refund policy, including eligible situations and how to request a refund, see our Refund Policy.

Intellectual Property

All content on our website and materials, including but not limited to:

• Text, graphics, logos, and images
• Software and source code
• Educational content and articles
• Trademarks and service marks

...is the property of Serena Health or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content without our prior written permission.

Prohibited Uses

You agree not to:

• Provide false, misleading, or incomplete health information
• Use our services for any unlawful purpose
• Attempt to obtain medications for someone else
• Share, sell, or redistribute medications
• Interfere with the operation of our website or systems
• Attempt unauthorized access to our systems
• Use automated tools to access our services
• Circumvent any security measures

Violation of these prohibitions may result in termination of services and, where applicable, referral to law enforcement.

Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee:

• Specific health outcomes or results
• Uninterrupted or error-free service
• That our services will meet your expectations
• Approval for any particular treatment

Limitation of Liability

To the maximum extent permitted by law:

• Serena Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability shall not exceed the amount you paid for services in the 12 months preceding the claim
• We are not liable for actions of third parties, including our pharmacy partner or shipping carriers

Some jurisdictions do not allow limitations on liability, so these limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Serena Health, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any rights of another party
• Any false or misleading information you provide

Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our services shall be resolved as follows:

1. Informal Resolution: Contact us first to attempt informal resolution
2. Mediation: If informal resolution fails, parties agree to mediate before litigation
3. Jurisdiction: Any litigation shall be filed exclusively in the courts of Miami-Dade County, Florida

You waive any right to participate in a class action lawsuit or class arbitration.

Changes to Terms

We may modify these Terms at any time. When we make changes:

• We will post updated Terms on this page
• We will update the effective date
• For material changes, we may notify you by email

Your continued use of our services after changes constitutes acceptance of the new Terms. If you disagree with changes, you must stop using our services.

Contact

Questions about these Terms should be directed to:

Serena Health
111 NE 1st St, 8th Floor, Miami, FL 33132

Email: [email protected]
Phone: +1 786 527-2536